Privacy Policy

This Privacy Policy describes how nordworks (nordworks Osaühing) collects, uses, and protects your personal information when you interact with our turbo charger rebuild service and diagnostic workshop. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable data protection laws.

Who We Are

We operate a professional turbo charger cartridge rebuild and boost pressure diagnostic workshop in Tallinn, Estonia. As a data controller, we determine how and why your personal information is processed. When you use our website, contact us for services, or visit our workshop, we may collect and process your data according to the principles outlined in this policy.

Information We Collect

We collect information in several ways:

• Contact Information: When you submit inquiries through our website or contact us directly, we collect your name, email address, phone number, and message content.
• Service Information: If you request turbo charger rebuild or diagnostic services, we collect information about your vehicle and specific requirements.
• Website Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and device information, through analytics tools and cookies.
• Technical Data: Server logs capture your IP address, browser type, and access times to help us maintain website security and performance.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you voluntarily submit contact forms or provide information, you consent to our processing of that data.
• Legitimate Interest: We process data to improve our website, provide better services, and understand customer needs for legitimate business purposes.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and legal requests from authorities.

How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries and providing information about our turbo charger rebuild and diagnostic services.
• Processing and fulfilling service requests, including scheduling and communication regarding your vehicle work.
• Improving our website functionality, user experience, and service quality.
• Sending you updates or notifications related to your service requests (only when necessary and appropriate).
• Maintaining website security, preventing fraud, and protecting against malicious activities.
• Complying with legal obligations and responding to lawful requests from authorities.

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact Form Submissions: Messages and associated contact details are retained for up to 24 months after your last interaction with us, allowing us to maintain service history and respond to follow-up inquiries.
• Service Records: Information related to turbo charger rebuild or diagnostic services is retained for up to 36 months to support warranty claims, technical references, and customer support.
• Website Analytics Data: Aggregated usage data and analytics information are retained for up to 14 months to analyze website performance and user behavior trends.
• Server Logs and Technical Data: IP addresses and server logs are retained for up to 12 months for security purposes and troubleshooting.
• Cookies: Session cookies expire when you close your browser; persistent cookies are retained for up to 12 months unless you clear them manually.

After the retention period expires, we delete or anonymize your data. If you request deletion of your information, we will comply within 30 days unless we have a legal obligation to retain it.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website performance. Cookies are small files stored on your device that help us remember your preferences and track how you use our site. We use the following types of cookies:

• Essential Cookies: Required for website functionality, security, and basic operations.
• Analytics Cookies: Help us understand how visitors use our website, which pages are popular, and where users encounter issues.
• Preference Cookies: Remember your settings and choices to improve future visits.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website features, but essential functionality will remain available. For detailed information about cookies we use, please refer to our Cookie Policy.

Your Rights

Under data protection laws, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your information is inaccurate or incomplete, you can request that we correct it.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used format to transfer to another service provider.
• Right to Object: You can object to certain types of processing, such as marketing communications or profiling.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted connections, secure data storage, and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Third-Party Services

Our website may use third-party services for analytics, hosting, and other functions. These service providers are contractually obligated to process your data only as necessary to provide their services and must maintain appropriate data protection standards. We do not sell, rent, or share your personal information with unrelated third parties for their marketing purposes. Any data sharing with third parties occurs only when necessary for service delivery or legal compliance.

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon). You can contact them at www.aki.ee or submit a complaint through their official channels. Filing a complaint does not prevent you from seeking other legal remedies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last updated" date. Your continued use of our website after changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.